Refund Policy

1. Who sells the Service

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle charges your payment method, collects any applicable tax, issues your invoices and receipts, and processes refunds. Paddle's Buyer Terms also apply to your purchase.

2. Subscriptions

1. Paid plans are monthly subscriptions that renew automatically at the end of each billing period until cancelled.
2. The price, the currency and any tax are shown at checkout before you pay. The free plan is never charged.

3. Cancelling

1. You can cancel at any time from Plan and billing → Manage plan.
2. Cancellation takes effect at the end of the billing period you have already paid for. Your plan stays available until then, and you are not charged again.

4. Refunds

1. 14-day refund. You can get a full refund of any payment — your first payment, a renewal or an upgrade charge — if you request it within 14 days of the date it was charged. No reason is needed, and there are no exceptions or conditions.
2. When a payment is refunded, the subscription it paid for is cancelled and your account returns to the free plan.
3. After 14 days we still refund a charge that was made in error — for example a duplicate charge, or a renewal charged after your cancellation took effect — and we consider a refund when the Service was unavailable for a substantial part of a billing period for reasons attributable to us.
4. Where the law of your country gives you a statutory right to cancel a purchase or to a refund, that right applies and is not limited by this policy.

5. Changing plans

1. When you upgrade, the prorated difference for the rest of the current billing period is charged immediately.
2. When you downgrade, the new plan starts at the next renewal, and you keep the current plan until then. The 14-day refund in section 4 still applies to the current period's payment.

6. How to request a refund

1. Reply to the receipt email from Paddle, or contact Paddle's buyer support at paddle.net; or write to us at the contact address below.
2. Approved refunds are returned by Paddle to the original payment method. When the money reaches you depends on your bank or card issuer.

7. Changes to this policy

We may update this policy. A material change will be announced within the Service and applies to charges made after it takes effect. Questions about your personal data are answered in the Privacy Policy.